AdCast Refund policy

Effective Date: September 19, 2026

Last Updated: September 19, 2026

This Refund Policy forms part of the AdCast Terms of Use between you and TIMONIX DOO. It applies to subscriptions purchased directly from us. Purchases made through an app store remain subject to that store’s applicable billing, cancellation, and refund processes.

1. Subscription Fees and Refunds

AdCast is a subscription-based software service, not a sale of physical goods. Monthly and annual subscription fees are paid in advance for the selected period. Unless a purchase flow expressly states otherwise, subscriptions renew automatically until cancelled. Cancellation prevents future renewal charges, and the paid Display remains entitled to use the paid features until the current paid period ends.

Except where required by applicable law or the policy of the relevant app store or payment provider, subscription fees are non-refundable. We do not provide pro-rated refunds for unused time, cancellation, downgrade, non-use of the Service, service interruptions, maintenance, or a change of mind.

Purchases made through the Apple App Store or Google Play are subject to the applicable billing, cancellation, and refund rules of that platform.

Billing Errors and Mandatory Rights

• Duplicate charges
• Incorrect amount charged
• Unauthorized transactions, subject to the payment provider’s investigation and rules

Nothing in this Policy limits rights or remedies that cannot lawfully be excluded, including any mandatory consumer protection rights that apply to you.

Fraud and Abuse

AdCast may deny requests that it reasonably determines to be fraudulent or abusive and may suspend or terminate the associated account where permitted by applicable law. This does not limit a user’s rights in relation to an unauthorized transaction, a billing error, or any mandatory consumer remedy.

2. Billing Error and Mandatory-Right Requests

For a billing error or a right required by applicable law, contact:

• Support portal
• Email: help@adcast.app

Include the following:

• Account email
• Transaction details
• The billing error or legal right relied upon
• Supporting documentation (if applicable)

Processing time: 3 business days

This is AdCast’s review time. Any correction or refund is processed through the applicable payment channel and may be subject to that channel’s timing and rules.

Payment Disputes

Where reasonably possible, please contact AdCast support before starting a payment dispute so that we can investigate and try to resolve the issue promptly. You are not required to give up any right you may have under applicable law, through your bank or card issuer, or through the relevant app store or payment provider.

We may provide the payment processor with relevant records, such as subscription status, cancellation records, and evidence of Service access, to respond to a dispute. We will not suspend or restrict an account merely because a user makes a good-faith request or exercises a mandatory legal right. We may take proportionate action where a dispute is fraudulent, abusive, or results in a reversed payment for active paid access, to the extent permitted by applicable law.