Question 1

What is AdCast?

Accepted Answer

AdCast is a digital signage platform that lets you create ads on your phone and cast them to Android TV screens-no USB, no PC.

Question 2

How does AdCast work?

Accepted Answer

Create or upload media in the AdCast app, organize it into playlists, then cast to the AdCast Player on your TV. Content updates remotely over the internet.

Question 3

Which screens are supported?

Accepted Answer

Any Android TV or Android-based TV box with access to the AdCast Player app. Recently we made Apple TV support available in beta. We are working on adding support for more platforms in the future.

Question 4

Do I need a USB stick?

Accepted Answer

No. AdCast delivers content over the cloud, so you never swap USB sticks again.

Question 5

Can I manage multiple displays?

Accepted Answer

Yes. You can register multiple displays and assign different playlists to each.

Question 6

Does AdCast work if my phone and TV are on different networks?

Accepted Answer

Yes. Your phone manages screens over the internet, so they don’t need the same Wi-Fi.

Question 7

What file types are supported?

Accepted Answer

Images (JPG/PNG), videos (MP4/H.264), and currently SVG graphics, and Lottie JSON animations included in app. We are working on adding custom SVG and animations.

Question 8

Can I schedule content?

Accepted Answer

Yes you can schedule ads by time and day so the right content plays at the right moment.

Question 9

Does it support portrait (9:16) screens?

Accepted Answer

Absolutely. AdCast handles both portrait and landscape displays.

Question 10

Is there a web app?

Accepted Answer

Currently web app is not available but we are working on it. You will be able to manage content from the web and from the mobile app.

Question 11

How do I connect a new TV?

Accepted Answer

Install AdCast Player on the TV, open it, and link it to your account with the on-screen QR code.

Question 12

Will content keep playing if the internet drops?

Accepted Answer

Yes. AdCast caches media locally on the device and continues playback offline.

Question 13

Can I control volume or mute videos?

Accepted Answer

You control volume with TV remote control. Audio in videos is supported, and future versions will enhance this feature. However, you can add radio station streams to your screens. If radio url is provided it will have priority over videos in the playlist.

Question 14

What resolutions are supported?

Accepted Answer

1080p is standard. 4K is supported on capable hardware and properly encoded media.

Question 15

How do playlists work?

Accepted Answer

Create a playlist, add your created ads media in order, set durations, and assign the playlist to one or more screens.

Question 16

Can I show different content on different screens?

Accepted Answer

Yes. Assign unique playlists per screen or group screens to keep them in sync.

Question 17

Does AdCast support screen groups?

Accepted Answer

Yes. Group displays by location or use case and push content to all in one step.

Question 18

Can I run synchronized content across multiple screens?

Accepted Answer

Yes. AdCast includes multi-screen synchronization so screens change content together.

Question 19

Is there a template library?

Accepted Answer

We are working on it. You will be able to start from ready-made layouts or design from scratch with images, video, text, and stickers.

Question 20

Can I use my own fonts?

Accepted Answer

Currently not supported. We plan to allow you to upload brand fonts or choose from available font options for text layers.

Question 21

Do you support animated stickers or Lottie?

Accepted Answer

Yes. Add Lottie animations to create light, scalable motion graphics.

Question 22

How big can my video files be?

Accepted Answer

There is limit of 100MB. We recommend compressed H.264 MP4.

Question 23

My video looks squashed-what should I do?

Accepted Answer

Export in the display’s aspect ratio (e.g., 1080×1920 for portrait) and use ‘contain’ or ‘cover’ appropriately.

Question 24

Does AdCast transcode videos?

Accepted Answer

AdCast checks codecs and can convert to H.264 when needed to ensure smooth playback.

Question 25

Can I schedule dayparting (breakfast/lunch/dinner)?

Accepted Answer

Yes. Create schedules for different dayparts and assign them to your screens.

Question 26

Can I pause or resume a screen remotely?

Accepted Answer

Yes. You can play, pause, restart, and refresh screens remotely from the app.

Question 27

Can I reorder playlist items on my phone?

Accepted Answer

Yes. Drag and drop to rearrange items and the changes go live on assigned screens.

Question 28

How fast do updates appear on screens?

Accepted Answer

Usually within seconds. Large files may take longer to upload and cache on the device.

Question 29

Do I need special hardware?

Accepted Answer

No special hardware. Any Android TV or Android box that runs AdCast Player works. Simply download AdCast Player from Google Play store and run it.

Question 30

Can I use a regular TV with an Android TV box?

Accepted Answer

Yes. Connect an Android box, Fire TV or Apple TV via HDMI to any TV and install AdCast Player.

Question 31

Does AdCast support 24/7 playback?

Accepted Answer

Yes. It’s designed for continuous operation with automatic resume after power loss.

Question 32

Can I show a QR code on screen?

Accepted Answer

Yes. Add a QR layer in your design so customers can scan and engage.

Question 33

Is there a way to preview my playlist?

Accepted Answer

Yes. You can preview on your phone or in the web app before publishing.

Question 34

Can I schedule start and end dates for campaigns?

Accepted Answer

It is possible to set start/end dates so items automatically appear and expire on time.

Question 35

Where is my content stored?

Accepted Answer

In secure cloud storage and cached locally on each player for offline playback.

Question 36

Is my data private?

Accepted Answer

Yes. Only you and collaborators you invite can access your content. See our Privacy Policy for details.

Question 37

Do you comply with GDPR?

Accepted Answer

Yes. AdCast follows GDPR principles. We minimize data, honor deletion requests, and secure user information.

Question 38

How do I invite teammates?

Accepted Answer

For now only one user can manage the account.

Question 39

Can I lock a screen to prevent tampering?

Accepted Answer

Just user with the account connected to display can change content of the screen.

Question 40

Do you offer analytics?

Accepted Answer

You can see player online/offline status, content sync status, and basic playback health, with deeper analytics planned.

Question 41

Can I run different languages?

Accepted Answer

Yes. Create separate playlists or versions of your assets per language.

Question 42

Is there a free trial?

Accepted Answer

Yes, we offer 30 days free trial. Trials may be available via App Store/Google Play or the web. Check the Pricing page in-app.

Question 43

How is billing handled?

Accepted Answer

Subscriptions are handled through the App Store/Google Play or via Stripe on the web.

Question 44

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time and it remains active until the end of the period.

Question 45

Does AdCast work on Samsung Tizen or LG webOS?

Accepted Answer

AdCast focuses on Android TV. Other platforms may be supported via separate players or web apps.

Question 46

What image sizes should I use for best quality?

Accepted Answer

Match your screen resolution and orientation. For portrait 9:16, use 1080×1920 or 2160×3840 for 4K.

Question 47

My video won’t play-what should I check?

Accepted Answer

Ensure it’s MP4/H.264, under your device’s storage limits, and not DRM-protected. Re-export with a standard profile if needed.

Question 48

Can I set a custom playback duration for ads?

Accepted Answer

Yes. Choose how long each ad stays on screen.

Question 49

Can I shuffle a playlist?

Accepted Answer

Not available for now. We will work on enabling shuffle for varied playback order.

Question 50

Does AdCast support emergency content overrides?

Accepted Answer

AdCast currently does not offer emergency content overrides.

Question 51

How do updates to the app roll out?

Accepted Answer

Mobile updates come via the App Store/Google Play; the Player app updates via the TV’s app store or managed distribution.

Question 52

What happens after a power outage?

Accepted Answer

When power returns, you run the player and it resumes your assigned playlist automatically.

Question 53

Can I brand the player with my logo?

Accepted Answer

Yes. You can show your brand assets in content but currently it is not supported on idle screens.

Question 54

Can I link to live web pages or dashboards?

Accepted Answer

Any Android TV or Android-based TV box with access to the internet can display live web pages or dashboards. Recently we made Apple TV support available in beta but Apple does not support Webview content so it is not possible to show web content on Apple TV.

Question 55

Do you support interactive content?

Accepted Answer

AdCast is designed for passive digital signage but you can use our webview widget to display interactive content. Interactive use cases may require custom setups and touch screens.

Question 56

What internet speed do I need?

Accepted Answer

Regular broadband is fine. Large video uploads benefit from higher upload bandwidth.

Question 57

Can I limit data usage?

Accepted Answer

Yes. Use Wi-Fi, compress videos, and avoid frequent large updates on metered connections.

Question 58

How do I know if my screen is online?

Accepted Answer

Each player shows online/offline status and last check-in time in your dashboard.

Question 59

Can I clone a playlist?

Accepted Answer

Not available for now. We will work on enabling this feature.

Question 60

Where can I get help?

Accepted Answer

Use in-app help, check documentation, or contact support-responses come by email or chat. Suggest to join discord channel for community support.

Question 61

Can I time-limit specific items within a playlist?

Accepted Answer

You can define duration for each item in a playlist. Scheduling by time of day is also available, but specific date ranges for individual items are not supported yet.

Question 62

Does AdCast support custom transitions?

Accepted Answer

Not available for now. We will work on enabling this feature.

Question 63

Will AdCast stretch my media?

Accepted Answer

No.

Question 64

Can I upload from my phone’s camera roll?

Accepted Answer

Yes. Pick images and videos directly from your device’s gallery.

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Veelgestelde vragen